Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@bowshock.app. If your return is accepted, we will send you a return shipping label and instructions. Items may ship from partner skate shops; we will route your return to the correct shop.

Sale and discounted items follow the same 30-day return policy as full-price items, as long as they meet the condition requirements above.

Multi-shop orders — If your order included items from more than one partner shop, contact us and we will provide return instructions for each item.

Damages and issues — Inspect your order when it arrives. Contact us immediately if an item is defective, damaged, or not what you ordered.

Non-returnable items — Custom or personalized products, perishable goods, and personal care items cannot be returned unless defective. Contact us if you are unsure about your item.

Refunds — After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days.

Questions? Email info@bowshock.app.

Bow Shock Marketplace
241 4th Ave
Venice, CA 90291, US